FAQs

  1. What is Staples’ BOA #?
  2. What is StaplesLink.com?
  3. How can I familiarize myself with StaplesLink.com?
  4. When I place an order on StaplesLink, how will I know the expected delivery date?
  5. How can I Return products?
  6. What is Staples’ Remittance Address?
  7. What are the hours of operation for Staples Customer Service?

1. What is Staples’ BOA #?

61500YYY09
FEIN#: 043390816

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2. What is StaplesLink.com?

StaplesLink.com is our business-to-business Internet ordering solution, exclusively for our Contract customers. StaplesLink.com will help you control your ordering process, reduce your costs and minimize the time and effort you spend on procurement, freeing you to concentrate on your strategic business activities. Benefits of using StaplesLink.com include:

  • Order from any computer, anytime
  • Immediate access to more than 30,000 products
  • Next-business-day delivery
  • Manage orders from a single Web page
  • Contract-specific pricing
  • Customized purchase approval process
  • Strong controls to centralize costs and manage spending Resource Center with personalized program information

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3. How can I familiarize myself with StaplesLink.com?

A StaplesLink.com tour is available in the Customer Service section of the Web site to help you learn how to easily navigate the site and place orders. To access the tutorial, log onto StaplesLink.com, select "Customer Service" from the tool bar at the top of the home page, and select "StaplesLink.com Virtual Tour".

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4. When I place an order on StaplesLink, how will I know the expected delivery date?

You can view the expected delivery date of a particular product by entering the item number in the Quick Order box on the Home Page, entering the quantity required and clicking Delivery Date. The expected delivery date for the specified quantity will be displayed.

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5. How can I Return products?

To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit.

1. On the My Order Status page, locate the order number you wish to place a return against.
2. Click the Returns link to view the online Returns form.
3. Complete the Returns form and click Submit. You will receive a confirmation notice and it will automatically issue a Returns authorization to arrange for a pick-up of the product. Print the confirmation page and enclose it in each box that you return.
4. Write ‘Staples Return’ on each carton.

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6. What is Staples’ Remittance Address?

Staples Business Advantage
Dept DAL 3368
P.O. Box 83689
Chicago, IL 60690-3689

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7. What are the hours of operation for Staples Customer Service?

Staples Business Advantage's Customer Service is open Monday through Friday from 8:00 A.M. (EST) to 8:00 p.m. (EST). Voice mail, email and fax are available 24 hours a day. Reach Customer Service by phone at 1-800-222-2027 or fax 800-264-2614.

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