Results? We've got the success stories to prove it.

Our success stories could fill a book.

Get a glimpse at some of them, and how SNA's proven approach has made a difference for these major multisite corporations.

eProcurement integration: a major defense contractor/manufacturer

eProcurement brings together a customer, customer suppliers and third-party service providers. What makes Staples® different is our ability to effectively address the strategic, tactical and operating connection between the groups, as well as the individual members of the groups involved in an integration.

This Staples customer uses two marketplaces as their third-party service providers. In partnership with Staples, this company also uses a minority diversity office product supplier.

• The connectivity phase of integration with this customer involved a technical integration with two marketplaces and a mentoring of a minority supplier.
• Staples performed the implementation in 30 days.
• Staples designed an operational program to enable this minority-owned business to support the needs of a major national corporation.

Implementation: a diversified financial services company

Staples has the resources to handle the strategic, tactical and operational needs of the complex national account.

As one of the nation's top 40 largest employers, this customer represents our largest StaplesLink.com® implementation in SNA history:

• Customer went from being a 95% telephone-and-fax-ordering customer to 95% electronic ordering in 45 days.
• Approximately 15,000 users registered via our email registration tool.
• Staples extended its customer service hours and provided additional training to allow customer service team members to build and modify StaplesLink.com profiles, giving the customer faster turnaround time for profile creation.

Compliance: a large electrical and communications company

Staples works with customers to discover reasons for non-participation from end users in their SNA program.

Our compliance team called 96% of users on the agreed-upon call list within one day. The telephone script included questions on registration and ordering information, reasons for not ordering from SNA, and awareness of "Best Value" items available on StaplesLink.com. The next month, 80% of the people called were compliant with the SNA program.